MESA REAL · CUSTOMER SERVICE

Claim form

Use this form only for issues with your order: damaged, defective, wrong, missing product or invoicing problems. Attach photo evidence. You will receive a reference number and a reply by email.

Do you just want to return the order without any defect (change of mind)? That case is a withdrawal, not a complaint.See processes →

Claim category *

Full name *

Email *

Country *

Order number *

Product (name or internal SKU) *

Manufacturer article number (if known)

Receipt date

Desired resolution *

Detailed description *

Images *

Attach 1 to 6 photos. Max 8 MB each.

Video (optional)

Max 25 MB.

I accept the privacy policy and authorize processing of my data and attachments to handle this claim. View policy

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