MESA REAL · AFTERCARE

Which process do you need?

We keep two frequently confused processes clearly apart. Pick the one that fits your case: each has its own form, statutory deadlines and documentation.

OPTION A

Voluntary return

Withdrawal · Cooling-off

You changed your mind about your purchase. The product arrived correctly, without defects, but you wish to return it within the statutory period.

European Union: 14 calendar days from receipt.
Argentina: 10 running days (Regret Button).
Does not apply to personalised or engraved pieces.
No need to justify the reason.

START WITHDRAWAL REGRET BUTTON (AR)Read conditions

OPTION B

Complaint due to defect or incident

Non-conforming product · Damage · Missing

The product arrived damaged, defective, incomplete or different from your order. This is a non-conformity, not a change of mind.

Product damaged in transit.
Wrong item or quantity.
Defective or non-conforming product.
Package not received.
Invoice or payment issue.

Photographic evidence required (at least 1 image).

START COMPLAINT View shipping policy

STILL UNSURE?

If your case combines both scenarios (for example, withdrawing from part of the order and complaining about another), start the complaint first with evidence attached and mention the withdrawal in the description. Our team will split the files.