Shipping & Returns

We do not publish fixed rates or standard lead times until final operational agreements with carriers are closed for each corridor. The table below lists the destinations we cover; the lead time and rate are quoted before the order is confirmed.

International shipments may be subject to customs duties and local taxes in the destination country. These costs are communicated before order confirmation.

Every order is individually packed for the transport of delicate pieces. The specific insurance arrangement is agreed with the customer, based on value and destination, before shipping is confirmed.

Return conditions depend on the legal framework of the delivery country. Select your region to view the specific conditions. We do not apply a uniform global rule, and we do not publish final text for regions that have not yet been reviewed by legal counsel.

We keep two processes clearly apart: voluntary withdrawal (change of mind, within the statutory period) and complaint due to defect or incident. Start at the aftercare hub at Returns & Complaints.

If the package arrives with visible damage, note it on the carrier's delivery slip and contact us within 48 hours at contact@aventhera-group.com attaching photos of the packaging and contents. This case is handled as a complaint at Complaint.

If you simply changed your mind and the product arrived in perfect condition, start the process at Withdrawal request.